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Senior Specialist (Sales Operations)

Job Title: Senior Specialist (Sales Operations)
Contract Type: Contract
Location: Singapore, Singapore
Industry:
Salary: Negotiable
Reference: 195135_1558930384
Contact Name: Maricris Fermin
Contact Email: maricris.fermin@peoplebank.asia
Job Published: May 27, 2019 12:13

Job Description

Senior Specialist, Sales Operations

  • 12 months contract
  • 1 position available



The Client

  • An MNC cloud-based software company with a leading CRM platform in its portfolio



The Opportunity

In this role, you are required to provide superior internal support and guidance for a region of Account Executives including but not limit to deal structure questions, order processing, compensation calculations, and ensuring orders are in compliance to revenue & company policy. This role requires an individual who is able to work in a team environment, be self-motivated, extremely detail-oriented with demonstrated problem solving and decision making skills.

Responsibilities:

  • Provide superior internal support and guidance for a region of Sales Reps including but not limit to deal structure questions, order processing and ensuring orders are in compliance to revenue & company policy.
  • Work with Sales, Rev Rec and Legal on contract issues and provide suggestions and assistance for contract negotiation in order to ensure proper revenue recognition.
  • Ensure compliance with all company policies and responsible for SOX compliance.
  • Train Sales and in particular less experienced AE's and facilitate cross-training among the team.
  • Contributes ideas and innovations to improve upon existing systems, work processes and procedures.
  • Create and update internal departmental Policies.
  • Participate in projects involving technical and financial concepts providing recommendations.
  • Review submitted contract and order forms for completeness, accuracy, and conformance to the company's Sales Order Acceptance policy.
  • Process contracts and orders and ensure all documentation is in compliance with revenue and company policy.
  • Activate eligible contracts and orders in the system, complete compensation transaction to ensure accurate timely commission payments.
  • Create and Modify quotes as required.
  • Works with Sales and Collections to assist resolution to customer billing investigations and disputes.
  • Challenging legacy policies and procedures that complicate quote, order, invoice, credit, commissions, and revenue processing, understanding the flexibility for change, and formulating creative solutions or workarounds based on that analysis.
  • Responsible for monthly audits on large transactions to ensure Rev Rec compliant.
  • Share best practices with team members to enhance the quality and efficiency of support and contribute to the knowledge base.
  • Establish strong relationships with Sales, Renewals, Customer Support Managers, Collections, Adjustments, Compensation, Rev Rec., Legal, and other internal resources as appropriate.



Your Background

  • Bachelor's degree or equivalent combination of education and experience.
  • 2+ years customer order management, or sales support experience in the IT industry.
  • Contract structuring and Commission Calculation experience.


Desired Skills/Experience:

  • Demonstrated participation in process improvement initiatives and/or project management experience.
  • Excellent interpersonal skills; ability to articulate verbally and written, willingness to appropriately debate difficult issues; ability to think quickly.
  • Ability to excel in a fast growing/fast paced environment delivering accuracy while managing to deadlines where adaptability is imperative.
  • Ability to understand broader business and financial issues, juggle multiple projects and tasks, and to work with deadlines and in a fast paced environment.
  • Extreme attention to detail.
  • Thrives in a team environment.
  • Able to use Microsoft suite of tools effectively.
  • Salesforce experience a plus.

Interested candidates can send their resume to Maricris.Fermin@peoplebank.asia or apply online.

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